Welcome to Zammad

Are you juggling countless customer inquiries and tickets across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers? Zammad is your Swiss Army knife - a web-based, open-source helpdesk and customer support platform for ticket management, knowledge base and SLA tracking, available as SaaS or self-hosted in your own environment, packed with features to streamline customer communication across channels like email, chat, telephone and social media. Also known as a ticket system, customer service platform or shared inbox: one place for all your customer requests.

The Zammad software: open source under the AGPL

The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the Zammad Foundation, which is independent of commercial providers such as Zammad GmbH.

Development by Zammad GmbH and the community

The development of Zammad is carried out by the amazing team of people at Zammad GmbH in collaboration with the community. We love to create open source software for you. If you want to ensure the Zammad software has a bright and sustainable future, consider becoming a Zammad customer! Are you tired of complex setup, configuration, backup and update tasks? Let us handle this stuff for you! 🚀 The easiest and often most cost-effective way to operate Zammad is our cloud service. Give it a try with a free trial instance!